With products being delivered in a blink by the likes of Amazon & Flipkart and other big shot eCommerce companies, service delivery is also gathering similar expectation. Customers are expecting faster turn-around-time and first-time fix when it comes to field personnel delivering a service.
“The show must go on”!
The statement very well encapsulates the idea of business operations and how without it, each and every business will fail to deliver the desired value, quality and time to market.
Field Service Management involves controlling distributed mobile field force with constant monitoring and keeping healthy customer relationship in check. Due to uncertain nature that prevails in this industry, some gaps remain there in achieving the service excellence.
Healthcare organizations strive hard to put their best foot forward by trying to ensure best patient care and comfort at an affordable cost. However, the shift in how healthcare is delivered is seeing a new entrant. Rise in the older segment of patient population, hospital bed throughput and non-communicable diseases that require care but not hospitalization have paved a reason to have greater visibility in real time at the point of care at Home.