Delight your customers with on-time home care medical appointments such as blood samples or physio sessions etc. It is not just about having simple trace and track. can handle exceptions and documentation at point of care to keep up with your accreditation requirements. Handle ad-hoc services on the fly to ensure charge capture.

The BFSI and other retail services industry sectors work more efficiently if they have a robust platform that primarily reduces TAT (Turn-Around-Time) of decision making and get closure by direct integration from the field to the backend enterprise systems. A solution that can help manage your field agents effectively and support their field work. See how GoJentha platform achieves this and more, and fits impeccably with any field works such as FMCG, Mortgage Loans, Asset loans, Insurance verifications, Motor claims surveys, etc.

Take your serviceability to the next level. Give the edge to your brand equity while delivering your expertise at point of service. Handle exceptions and provide visibility of pre-and-post conditions of your service in real time. Interact with your backend experts in real time while handling difficult tasks to resolve issues. Get scored or collect feedback right at the point of service.

With products being delivered in a blink by the likes of Amazon & Flipkart and other big shot eCommerce companies, service delivery is also gathering similar expectation. Customers are expecting faster turn-around-time and first-time fix when it comes to field personnel delivering a service.

Field Service Management involves controlling distributed mobile field force with constant monitoring and keeping healthy customer relationship in check. Due to uncertain nature that prevails in this industry, some gaps remain there in achieving the service excellence.