With products being delivered in a blink by the likes of Amazon & FlipKart and other big shot ecommerce companies, service delivery is also gathering similar expectation. Customers are expecting faster turn-around-time and first-time fix when it comes to field personnel delivering a service. Conventional field service management allocates field personnel day to day work and sticks to the typical schedule without taking the first time fix rate or personnel’s real-time availability into concern. This provides an opportunity for many industries such as FMCG, Banking & Insurance, or Utility services etc. to leverage the power of field service visibility & optimization enabling them to gain the competitive edge. The scope to improvise in this area is vastly underestimated and can serve as a key to profitable, cost-effective and productive field management.

Constraints & Interruptions

Conventional field service management has many planned and unplanned constraints to be taken care of. Extrapolating from the U.S. patterns, managers often provide a 4-hour appointment window to accommodate the constraints and operation effectively. But that doesn’t guarantee the flawless service management. A rigid field service delivery schedule can’t accommodate the myriad data points such as location, traffic, weather, the current state of service and most importantly ETA. Besides, how can field services for home loans or auto claim verifications reduce the TAT (turn-around-time) or why not in real time.

GoJentha Field Management Platform

GoJentha field management system provides the much needed competitive edge to field service operations owing its capabilities in integrating service route optimization, CRM and field service operations with real-time 360-degree visibility. GoJentha Field takes the approach to manage both sides of field service management namely operational and customer facing with high efficacy. The system helps optimizing the field personnel time by giving high visibility between wrench and windshield time with work orders distributed over a geography in an optimized manner. The documentation at the point of service further adds a feather in the hat reducing turnaround time, faster and accurate information capture, consequently reducing the cost. Owing to the reliable HIPPA and SSAE-16 complaint platform, the data is assured to be safe and secure. With raising competition and lower switching costs for customers, it is now more than ever critical for companies to take up customer expectations into account. By imbibing technology into the downstream operations, the organization gains real-time visibility on the field allowing it to maintain high engagement rate with customers. In addition to this, it enables real-time decisions for field staff while delivering service.